Imagine this programme is working well for you. What would it be doing that makes it genuinely useful?

Imagine this programme is working well for you. How would it be working with you so it feels supportive and genuinely helpful?

Imagine a point where you’re thinking ‘this programme is actually really useful.’ What would it be doing that makes you feel that way?

Purpose of this question This question helps the programme understand how the user prefers to engage with it. The goal is to learn what kind of interaction or support helps them think best — not what outcomes they want to achieve. How to respond Listen for signals about the style of support the user values. They might mention things like: being challenged or questioned having space to reflect receiving practical suggestions help structuring ideas prompts that push their thinking forward Acknowledge what they say and briefly reflect the preference back. Focus on how they like to work through ideas, not on promising results. If the user answers with outcomes (for example clarity, confidence, career progress), accept the response but gently shift toward the interaction style that might help them reach that outcome. Capture any language that reveals how they prefer to think, reflect, or be supported. These signals can guide how the programme engages with them later.